What is Digital Gold?

Digital gold is a new age investment instrument that allows you to invest in 24 Karat purest gold, which is then stored in MMTC-PAMP’s secure vaults under your ownership. If you wish to take possession of the same, you can redeem digital gold for 24 Karat/ 999.9 purest gold coins and ingots from MMTC-PAMP. MMTC-PAMP is India’s leader in digital gold and you can buy digital gold online through our trusted partners like Paytm, PhonePe, and GPay.

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How Digital Gold Works?

Enter an amount in INR or grams

You can buy gold of a fixed value or weight at live market rates.

Choose your payment method

Pay through your preferred online payment option such as UPI, cards, or netbanking.

Your gold is now in a vault secured by MMTC-PAMP

Your account is updated instantly, and can be accessed 24/7.

Options to avail Digital Gold

Take physical
delivery of the gold

Incase you chose to not sell the gold, you can request for a doorstep delivery of your gold in the form of coins or bullion. Note: Delivery fees are applicable.

Sell whenever
you want

You can choose to sell your gold digitally itself to MMTC-PAMP whenever you want.

Gift to your
friends & family

You can gift digital gold to your friends & family to celebrate any special occasion.

Why digital gold from MMTC-PAMP?

Highest Purity

Buy 999.9 / 24K purest gold anytime, at your convenience. NIL-negative tolerance standards ensure the purity and weights of our products are always greater than or equal to what you purchase.

Transparent Pricing

As an LBMA-accredited gold and silver refinery, our gold prices are linked to international market rates available 24-hours a day, 365-days a year.

100% Secure

The gold you buy online is allocated as physical gold under your direct ownership and stored within fully insured, certified vaults located on our highly secure premises.

Doorstep Delivery

Choose from our wide range of highest purity gold bars and coins in a comprehensive selection of weights for secure and convenient home delivery.

Easy Buyback

Resell your stored Digital Gold to MMTC-PAMP at the current live market price. Receive the resale value via Direct Bank Transfer.

Global Quality Excellence

The only Digital Gold Provider to offer 999.9 (24K) pure gold. Our Assay Laboratory is NABL-accredited and operations are certified by the International Organization for Standardization (ISO), including IMS, OHSAS and SA 8000 certifications.

FREQUENTLY ASKED QUESTIONS

What is Gold Accumulation Plan (GAP)?

The GAP allows you to purchase gold using your Partner Platform account. The minimum transaction value across different platform varies from INR1 to INR1000.

You can buy and sell (during open sale back window) in fractions for example. INR 1000/- or 0.003 gram.

You may purchase gold 24 hours a day, 7 days a week, 365 days a year, including public and bank holidays.

You will be able to see the live price of Gold, real time on Partner Platform platforms including website, mobile application etc. in order to make your decision.

You can redeem accumulated gold in the form of gold coins/minted products from available options.

You can also sell back your gold holdings to MMTC-PAMP through Partner Platform during open sale back window at the rate displayed on the Partner Platform. This money will get credited into your Partner Platform Account.

This product does not assure any interest or return.

What is live gold price?

Live gold price means the gold rate in Indian Rupees (INR) per gram of (999.9) fine gold as posted from time to time, exclusive of product manufacturing/making charges and delivery charges.

The rate is based on international price of gold, the USD-INR exchange rate and applicable customs duty.

What is open sale back window?

Open sale back window is the period during the customer can place request for sale of their digital gold. MMTC-PAMP reserves the right to close the open sale back window at its discretion. Customers would still be able to place requests to redeem their digital gold in the form of gold coins.

Is the partner platform legally allowed to sell gold on their platform?

The seller is MMTC-PAMP India, India’s largest gold refinery. Partner Platform is only providing a platform for the customer to access the Gold Accumulation Plan of MMTC-PAMP, India.

Who is the custodian of my gold till redemption?

At no point does the ownership of your accumulated Gold transfers to either Partner Platform or MMTC-PAMP.

MMTC-PAMP is the custodian of your accumulated Gold, right from the point you buy Gold in GAP on the partner platform.

We secure your gold in physical form until you redeem the gold or sell back the gold to us.

The vault is fully insured for all eventualities.

MMTC-PAMP has also appointed ‘IDBI Trusteeship Services Limited’ (unit of IDBI Bank) as security trustee for the gold bought by the customers.

The trustee ensures the quality of the gold and that the gold sold to investors is segregated and available in the vaults.

Is there any frequency at which I need to make transactions to keep my account active? Alternatively, what makes my account inactive?

No. The customer does not have to do transactions at a particular frequency to keep your account active. However free custody period is limited to 5 years and beyond that any extension will be subject to the applicable charges.

How can I get my holding statement?

You can get your gold holding statement by logging in to the partner platform. Please reach out to your partner platform in case of difficulty in obtaining your holding statement.

Can I have a joint account for this plan?

Joint account is not permitted for the GAP plan.

Can minors buy digital gold online?

Minors are not eligible to buy or sell digital gold online.

Are my gold account details shared with any tax
authorities?

No. Only, in case of any enquires by government authorities, we will have to provide the requested information.

In case I relocate to outside India, can I continue accumulating Gold?

You can choose to accumulate digital gold after relocating to outside India at your own risk.

MMMTC-PAMP does not deliver gold coins outside India. You can however choose to sell digital gold in the open sale back window.

Please also ensure that the account registered on partner platform is an Indian bank account.

What tax implications do I have, if I accumulate gold on partner
platform?

At the time of purchasing and redeeming Gold, all applicable taxes are included in your invoice.

The taxes are over above the price of the gold.

Can I visit the vault to inspect my Gold physically?

No. The vault contains the gold holdings of all customers of MMTC-PAMP. Individuals cannot be allowed to visit the vault for security reasons.

How do I open my account for GAP?

Customer needs to register themselves on Partner Platform by providing name, PIN code and mobile number. Partner platforms may have their own specific requirements to open GAP account.

Do I require to complete my KYC to open my GAP account?

MMTC-PAMP does not require the customer to complete KYC to open GAP account or buy digital gold. However, partner platforms can have their own KYC requirements to enable GAP on their platform.

What are the registration fees for GAP?

There is no registration fee to open a GAP account. Any valid Partner Platform account holder can open a GAP account.

What is the maximum period for which MMTC-PAMP will store my gold?

You can buy and store your gold for a period of 5 years from the date of purchase with us.

This will be kept in safe custody.

You can sell (during open sale back window)/redeem your gold anytime within these five years.

When you want to redeem/take delivery of your gold, you have to select in which denomination you want to redeem it. You will have a range of minted products to choose from. The minimum quantity of gold that can be redeemed is 1g.

Once this duration is complete, it is mandatory to sell or take delivery of the respective quantity or if you wish to seek the extension of custody then you will have to pay the charges as decided by MMTC-PAMP.

In case of multiple purchases on different dates, you can keep your gold with us for 5 years from the date of purchase for each specific transaction.

At any point of time, if you redeem your gold, additional charges, as applicable at that time will be levied

What should I do, in case of fraud on my digital gold account?

You are responsible for keeping your Partner Platform account details in a secure manner corresponding to existing Partner Platform terms and conditions.

In case of a fraud, you must first and foremost register an FIR with cyber-crime cell.

You must share the copy of FIR with the partner platform where you had the digital gold account.

MMTC-PAMP will act solely on instructions received on the Partner Platform, and will not be liable for any losses/ liabilities due to a breach/misuse of your Partner Platform account.

How can I be assured that gold coins delivered to me are genuine and trustworthy?

The gold coins are directly dispatched from MMTC-PAMP manufacturing unit.

All the coins are delivered in sealed packaging.

All the dispatches are camera recorded at the time of dispatch.

In any case if you receive a tampered packet, please do not accept the same and report to your respective platform.

How can I trust that the delivery will be made to the correct person?

Before the delivery is attempted, customer will be sent an OTP on the registered mobile number by the logistic partner and same needs to be provided to the delivery person.

Once the OTP has been verified by the delivery person, then only the package will be handed over to the customer.

Who will you deliver to, in case I did not respond?

We can only deliver to the designated person as mentioned at the time of placing the delivery request.

How do I buy digital gold?

You can make an offer to buy Gold at the rate displayed on the Partner Platform in either rupees or grams. For example, you can buy gold worth INR1 and above or 0.1 gram and above.

How often does the live price change?

The live rate changes based on market conditions and is updated frequently.

How long is the live price valid for completing a transaction?

The live price, at which you choose to buy Gold, will be valid for 5-7 minutes from the time you click on the option to buy. In case you fail to complete the transaction during this time-frame, you will be redirected to the new live price, at which point you can restart the transaction to make a fresh offer to buy.

After purchasing digital gold, when can I see gold grams credit into my gold account?

After making the payment, when MMTC-PAMP accepts your offer to buy, you will receive an invoice and the said quantity will be reflected in your Partner Platform Gold account under vault balance.

What if my money gets debited but I don’t receive gold into my gold account?

In the rare event of technical failure, MMTC-PAMP may reject your offer to buy. The amount paid by you will be refunded in your partner platform account within the time frame prescribed by your partner platform account. You can initiate the transaction to buy digital gold again on the partner platform.

Is there a restriction on the amount of gold that can be purchased in a day?

The maximum limit to buy gold in a single day is INR 2 lakhs. The value of a single transaction or cumulative value of transactions in a day should not exceed INR2 lakhs.

Can I cancel my gold purchase?

Once MMTC-PAMP has accepted your offer to buy, cancellations or refunds are not allowed.

What modes of payments are accepted?

Customers can make the payment through different payment modes like net banking, UPI, debit/credit cards as accepted on the partner platform.

How do I sell the gold I have accumulated?

When the sale back window (open sale back window) is active, you can offer to sell your Gold accumulated on Partner Platform in either Rupees or Gram. For example, you can offer to sell either 0.1 gram or INR 1 and above.

Your Gold account holdings should be equal to or higher than the quantity you offer to sell.

In case of any technical failure, MMTC-PAMP may reject your offer to sell.

The money against the quantity offered by you to sell will be credited to your bank account as per the details shared by you.

Why is the ‘sell price’ lower than ‘buy price’?

Gold like any other commodity, which is tradable has a buy-sell spread. The spread for Digital Gold buy and sell transactions is due to 3% GST and other handling and processing charges.

This is not a trading platform. In trading platforms, actual physical gold does not exist and the banking charges are accounted separately outside of the trade. The best comparison for buying and selling digital Gold is buying and selling gold coins. Difference between buy and sell price for gold coins is typically 8-10%. For jewelry, given making charges, the difference is even higher. Also, when you buy digital Gold you save on the Locker charges which you pay for safekeeping.

How do I redeem my gold?

You can select the quantity and denomination of the gold you wish to redeem from the available options of coins on the Partner Platform. You can request for all or part of your gold holding between 1 gram and multiples thereof.

Gold holding of customer shall be equal to or higher than the quantity you offer to redeem.

Each coin will have different making charges, based on the weight and design of the coin.

The PIN code mentioned in the delivery address should be in serviceable location of logistic partner, if it is not then the order shall be rejected and in that case you can sell back your holdings provided open sale back window is open.

You must confirm the transaction by paying the additional making and delivery charges.

Your gold product will be delivered at your notified address by a logistics provider.

The making and delivery charges shall be paid through acceptable payment modes only.

What are making and delivery charges?

Making charges are the costs of manufacturing/minting Gold into a coin.

This includes the cost of packaging the coin in tamper proof Certicards.

Delivery charges are the logistics cost to deliver high value gold safely to your location.

Can I put in a different address from the one I used at the time for registering for the plan?

Yes. You can enter a different address. However, if this pin code does not fall in our serviceable area, you will be prompted to enter a different address.

If your address is not serviceable at the time of redemption, then you can sell back your gold holdings during open sale back window.

The charges paid by you at the time of redemption will be refunded to your account

You can then select another product from the available list on the Partner Platform.

Is it possible after choosing a product, I get intimation saying the product is out of stock? In such as case, what do I do?

The charges paid by you at the time of redemption will be refunded to your account

You can then select another product from the available list on the Partner Platform

When will I receive the delivery?

You will be intimated about the expected delivery time, at the time of placing the order.

The product will be delivered to you within 14 working days from the time of placing the order on the Partner Platform, subject to delays due to unforeseen circumstances.

You will receive a notification with shipment status to your registered mobile number and the e-mail address.

Is it possible to store my redeemed gold coins and bars in safe custody and have them delivered later?

Once you place a redemption request, you have to accept the delivery made to you. It cannot be made at a later date.

What happens in case I receive a different product or damaged goods?

MMTC-PAMP explicitly urges to all its customers to inspect the package for any damage or tamper before receiving or signing for receipt.

If you find any tampering, do not accept the parcel and return the same.

MMTC-PAMP will not be liable for any loss or damage caused if the customer accepts the parcel in spite of it being damaged or tampered.

The duty to verify the parcel for any damages or tampering is of the customer and if the customer accepts the parcel and later comes to know of any damage or tampering, MMTC-PAMP shall not be liable for any loss or damage to customer.

Who is responsible in case my Gold is not delivered to my address?

MMTC-PAMP will be responsible. Customers need to contact the customer service of Partner Platform for any support.

What if my gold balance gets debited but I don’t receive money into my partner platform account?

The partner platform or MMTC-PAMP will retry payment to account shared with your partner platform. In the event, if the payment is not credited after 3-4 working days, the customer should reach out to its partner platform. After verifying the customer details, money will be credited manually to the customer’s account.

What happens in case of a failed attempt of delivery?

Delivery to your address will be attempted three times. If you are not available at your mentioned address to accept the delivery, after the third time package shall be returned to MMTC-PAMP.

Customer needs to place the fresh order for the redemption by paying making and delivery charges again.

For details, contact Partner Platform customer care service center.

How do I close my account?

Customer needs to place the request for delivery/ redemption or sell back, if sale back window is active for liquidating the gold holding, if any.

If you do not have any gold balance in your gold account, no action is required from the customer’s end.

Can I transfer my gold balance?

You can transfer your gold balance online if the partner platform provides features. The gold balance can be transferred only to the accounts within the same platform. For example, customer having gold balance in Paytm cannot transfer the gold balance to a customer having GAP account in Google Pay.

Are there any charges associated with transfer?

There are no charges associated with transferring gold balance.

My digital gold seller has stopped servicing my account. I now want to sell my digital gold. What is the process?

We would like to assure you that your digital gold investment is safe with MMTC-PAMP. The gold you have bought via you intermediary is allocated as physical gold under your direct ownership and stored within fully insured, certified vaults located at MMTC-PAMP’s highly secure premises. Additional security to this gold corpus is provided by IDBI Trusteeship, who acts as a custodian of the gold on your behalf. These measures have ensured that your digital gold investment remains secure with MMTC-PAMP. You can call or email our customer care team with your request to fully/partially liquidate your digital gold holdings. After we validate your digital gold holding, we will process the transaction and transfer the amount to your account within 48 hours. Should you require any further assistance, we request you to call us at our toll-free number 1800-313-182182 or write to us at customercare@mmtcpamp.com

My digital gold seller has stopped servicing my account. I now want to Redeem my gold. what is the process?

We would like to assure you that your digital gold investment is safe with MMTC-PAMP. The gold you have bought via you intermediary is allocated as physical gold under your direct ownership and stored within fully insured, certified vaults located at MMTC-PAMP’s highly secure premises. To initiate a redemption request, you just have to call or email our customer care team with your request. After we validate your request, we will dispatch your preferred product once we receive the making and delivery charges from you. Should you require any further assistance, we request you to call us at our toll-free number 1800-313-182182 or write to us at customercare@mmtcpamp.com

My digital gold seller has stopped servicing my account. I still want to hold on to my digital gold investment. Can I do that?

Please be assured that the gold you have bought via you intermediary is allocated as physical gold under your direct ownership and stored within fully insured, certified vaults located at MMTC-PAMP’s highly secure premises. You can continue to hold your digital gold. It would be safely stored with MMTC-PAMP’s secure and insured vault, and you can exercise buyback or redemption transaction any time in future.

Is there anyone who ensures that my gold is safe inside MMTC-PAMP vault?

IDBI Trusteeship acts as a custodian of the gold on your behalf to ensure that your digital gold investment remains secure with MMTC-PAMP. IDBI Trusteeship has been consistently ranked as No. 1 Trustee by Prime League Tables for the Privately placed Debentures in India for the last 5 years. It is also the largest SEBI registered Section 2(45) trustee company in India under Companies Act,2013, with monitoring assets of more than INR 20 lakh Crore (figure as on FY 2019).

What gold rate will be applicable for me if I am not selling my digital gold via seller using live pricing?

You shall receive the credit applicable for the weight of gold requested to be redeemed. The price applicable shall be as on same day at 5 pm as cut-off. For requests received later than that, the price applicable shall for as on next day 5 pm (please note the process is applicable for working days only)

My digital gold seller has stopped servicing my account. Can I still continue to sell digital gold partially?

Yes, you can sell partially. The residual balance shall be kept safely by MMTC-PAMP.

My digital gold seller has stopped servicing my account. Where is can see my current holding?

You can refer to your holding statement shared on email, or call our customer care to know your current holding status and value. We are also working towards providing you an interface for this functionality. You shall be notified as soon as this is made live.

My digital gold seller has stopped servicing my account. I want to continue to buy digital gold. What is the process?

We continue to offer our digital gold product through several other partners and you can continue to buy and sell digital gold seamlessly in future by opening a digital gold account with any of them. Click here to know more about our digital gold partners.

My digital gold seller has stopped servicing my account. How do I execute a transfer request of my digital gold holdings?

Currently transfer of digital gold has been disabled for customers whose seller is not active. If you want to buy gold in your name, you can do so by registering with any of our partners.

My digital gold seller has stopped servicing my account. Can you transfer my account to another partner of yours? What is the process?

Currently transfer or gifting of gold has been disabled for customers whose seller is not active.

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