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What is Gold Accumulation Plan (GAP)?
akshith kapoor
Sep 23, 2022 7:03 AM
Web Content Article
null {} null What is Gold Accumulation Plan (GAP)? The GAP allows you to purchase gold using your Partner Platform account. The minimum transaction value across different platform varies from INR1...
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What is live gold price
admin admin
Sep 23, 2022 9:39 AM
Web Content Article
null {} null What is live gold price? Live gold price means the gold rate in Indian Rupees (INR) per gram of (999.9) fine gold as posted from time to time, exclusive of product manufacturing/making...
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What is open sale back window
admin admin
Sep 23, 2022 9:42 AM
Web Content Article
null {} null What is open sale back window? Open sale back window is the period during the customer can place request for sale of their digital gold. MMTC-PAMP reserves the right to close the open...
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Is the partner platform legally allowed to sell gold on their platform
admin admin
Sep 23, 2022 9:45 AM
Web Content Article
null {} null Is the partner platform legally allowed to sell gold on their platform? The seller is MMTC-PAMP India, India’s largest gold refinery. Partner Platform is only providing a platform for...
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Who is the custodian of my gold till redemption
admin admin
Sep 23, 2022 9:46 AM
Web Content Article
null {} null Who is the custodian of my gold till redemption? At no point does the ownership of your accumulated Gold transfers to either Partner Platform or MMTC-PAMP. MMTC-PAMP is the custodian...
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Is there any frequency at which I need to make transactions to keep my account active Alternatively, what makes my account inactive
admin admin
Sep 23, 2022 9:49 AM
Web Content Article
null {} null Is there any frequency at which I need to make transactions to keep my account active? Alternatively, what makes my account inactive? No. The customer does not have to do transactions...
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How can I get my holding statement
admin admin
Sep 23, 2022 9:50 AM
Web Content Article
null {} null How can I get my holding statement? You can get your gold holding statement by logging in to the partner platform. Please reach out to your partner platform in case of difficulty in...
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Can I have a joint account for this plan
admin admin
Sep 23, 2022 9:51 AM
Web Content Article
null {} null Can I have a joint account for this plan? Joint account is not permitted for the GAP plan. null {}
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Can minors buy digital gold online
admin admin
Sep 23, 2022 9:53 AM
Web Content Article
null {} null Can minors buy digital gold online? Minors are not eligible to buy or sell digital gold online. null {}
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Are my gold account details shared with any tax authorities
admin admin
Sep 23, 2022 9:54 AM
Web Content Article
null {} null Are my gold account details shared with any tax authorities? No. Only, in case of any enquires by government authorities, we will have to provide the requested information. null {}
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In case I relocate to outside India, can I continue accumulating Gold
admin admin
Sep 23, 2022 9:55 AM
Web Content Article
null {} null In case I relocate to outside India, can I continue accumulating Gold? You can choose to accumulate digital gold after relocating to outside India at your own risk. MMTC-PAMP does not...
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What tax implications do I have, if I accumulate gold on partner platform
admin admin
Sep 23, 2022 10:07 AM
Web Content Article
null {} null What tax implications do I have, if I accumulate gold on partner platform? At the time of purchasing and redeeming Gold, all applicable taxes are included in your invoice. The taxes...
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Can I visit the vault to inspect my Gold physically
admin admin
Sep 23, 2022 10:08 AM
Web Content Article
null {} null Can I visit the vault to inspect my Gold physically? No. The vault contains the gold holdings of all customers of MMTC-PAMP. Individuals cannot be allowed to visit the vault for...
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How do I open my account for GAP
admin admin
Sep 23, 2022 10:09 AM
Web Content Article
null {} null How do I open my account for GAP? Customer needs to register themselves on Partner Platform by providing name, PIN code and mobile number. Partner platforms may have their own specific...
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Do I require to complete my KYC to open my GAP account
admin admin
Sep 23, 2022 10:09 AM
Web Content Article
null {} null Do I require to complete my KYC to open my GAP account? MMTC-PAMP does not require the customer to complete KYC to open GAP account or buy digital gold. However, partner platforms can...
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What are the registration fees for GAP
admin admin
Sep 23, 2022 10:10 AM
Web Content Article
null {} null What are the registration fees for GAP? There is no registration fee to open a GAP account. Any valid Partner Platform account holder can open a GAP account. null {}
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What should I do, in case of fraud on my digital gold account
admin admin
Sep 23, 2022 10:13 AM
Web Content Article
null {} null What should I do, in case of fraud on my digital gold account? You are responsible for keeping your Partner Platform account details in a secure manner corresponding to existing...
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How can I be assured that gold coins delivered to me are genuine and trustworthy
admin admin
Sep 23, 2022 10:13 AM
Web Content Article
null {} null How can I be assured that gold coins delivered to me are genuine and trustworthy? The gold coins are directly dispatched from MMTC-PAMP manufacturing unit. All the coins are delivered...
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How can I trust that the delivery will be made to the correct person
admin admin
Sep 23, 2022 10:14 AM
Web Content Article
null {} null How can I trust that the delivery will be made to the correct person? Before the delivery is attempted, customer will be sent an OTP on the registered mobile number by the logistic...
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Who will you deliver to, in case I did not respond
admin admin
Sep 23, 2022 10:15 AM
Web Content Article
null {} null Who will you deliver to, in case I did not respond? We can only deliver to the designated person as mentioned at the time of placing the delivery request. null {}
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In case of any natural disaster, if the gold in MMTC-PAMP vault is destroyed or in case of theft, will I lose all the money used in buying my accumulated gold
admin admin
Sep 23, 2022 10:19 AM
Web Content Article
null {} null In case of any natural disaster, if the gold in MMTC-PAMP vault is destroyed or in case of theft, will I lose all the money used in buying my accumulated gold? No. You will not lose...
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How do I buy digital gold
admin admin
Sep 23, 2022 10:24 AM
Web Content Article
null {} null How do I buy digital gold? You can make an offer to buy Gold at the rate displayed on the Partner Platform in either rupees or grams. For example, you can buy gold worth INR1 and above...
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How often does the live price change
admin admin
Sep 23, 2022 10:25 AM
Web Content Article
null {} null How often does the live price change? The live rate changes based on market conditions and is updated frequently. null {}
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How long is the live price valid for completing a transaction
admin admin
Sep 23, 2022 10:26 AM
Web Content Article
null {} null How long is the live price valid for completing a transaction? The live price, at which you choose to buy Gold, will be valid for 5-7 minutes from the time you click on the option to...
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After purchasing digital gold, when can I see gold grams credit into my gold account
admin admin
Sep 23, 2022 10:27 AM
Web Content Article
null {} null After purchasing digital gold, when can I see gold grams credit into my gold account? After making the payment, when MMTC-PAMP accepts your offer to buy, you will receive an invoice...
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What if my money gets debited but I don’t receive gold into my gold account
admin admin
Sep 23, 2022 10:33 AM
Web Content Article
null {} null What if my money gets debited but I don’t receive gold into my gold account? In the rare event of technical failure, MMTC-PAMP may reject your offer to buy. The amount paid by you will...
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Is there a restriction on the amount of gold that can be purchased in a day
admin admin
Sep 23, 2022 10:34 AM
Web Content Article
null {} null Is there a restriction on the amount of gold that can be purchased in a day? The maximum limit to buy gold in a single day is INR 2 lakhs. The value of a single transaction or...
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Can I cancel my gold purchase
admin admin
Sep 23, 2022 10:35 AM
Web Content Article
null {} null Can I cancel my gold purchase? Once MMTC-PAMP has accepted your offer to buy, cancellations or refunds are not allowed. You can however sell your gold back to MMTC-PAMP 72 hours after...
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What modes of payments are accepted
admin admin
Sep 23, 2022 10:36 AM
Web Content Article
null {} null What modes of payments are accepted? Customers can make the payment through different digital payment modes like net banking, UPI, debit/credit cards as accepted on the partner...
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How do I sell the gold I have accumulated
admin admin
Sep 23, 2022 10:47 AM
Web Content Article
null {} null How do I sell the gold I have accumulated? When the sale back window (open sale back window) is active, you can offer to sell your Gold accumulated on Partner Platform in either Rupees...
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Why is the ‘sell price’ lower than ‘buy price’
admin admin
Sep 23, 2022 10:48 AM
Web Content Article
null {} null Why is the ‘sell price’ lower than ‘buy price’? Gold like any other commodity, which is tradable has a buy-sell spread. The spread for Digital Gold buy and sell transactions is due to...
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How do I redeem my gold
admin admin
Sep 23, 2022 10:49 AM
Web Content Article
null {} null How do I redeem my gold? You can select the quantity and denomination of the gold you wish to redeem from the available options of coins on the Partner Platform. You can request for...
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What are making and delivery charges
admin admin
Sep 23, 2022 10:51 AM
Web Content Article
null {} null What are making and delivery charges? Making charges are the costs of manufacturing/minting Gold into a coin. This includes the cost of packaging the coin in tamper proof Certicards....
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Can I put in a different address from the one I used at the time for registering for the plan
admin admin
Sep 23, 2022 10:52 AM
Web Content Article
null {} null Can I put in a different address from the one I used at the time for registering for the plan? Yes. You can enter a different address. However, if this pin code does not fall in our...
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Is it possible after choosing a product, I get intimation saying the product is out of stock? In such as case, what do I do
admin admin
Sep 23, 2022 10:53 AM
Web Content Article
null {} null Is it possible after choosing a product, I get intimation saying the product is out of stock? In such as case, what do I do? The charges paid by you at the time of redemption will be...
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When will I receive the delivery
admin admin
Sep 23, 2022 10:54 AM
Web Content Article
null {} null When will I receive the delivery? You will be intimated about the expected delivery time, at the time of placing the order. The product will be delivered to you within 14 working days...
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Is it possible to store my redeemed gold coins and bars in safe custody and have them delivered later
admin admin
Sep 23, 2022 10:56 AM
Web Content Article
null {} null Is it possible to store my redeemed gold coins and bars in safe custody and have them delivered later? Once you place a redemption request, you have to accept the delivery made to you....
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What happens in case I receive a different product or damaged goods
admin admin
Sep 23, 2022 10:57 AM
Web Content Article
null {} null What happens in case I receive a different product or damaged goods? MMTC-PAMP explicitly urges to all its customers to inspect the package for any damage or tamper before receiving or...
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Who is responsible in case my Gold is not delivered to my address
admin admin
Sep 23, 2022 10:58 AM
Web Content Article
null {} null Who is responsible in case my Gold is not delivered to my address? MMTC-PAMP will be responsible. Customers need to contact the customer service of Partner Platform for any support....
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What if my gold balance gets debited but I don’t receive money into my partner platform account
admin admin
Sep 23, 2022 10:59 AM
Web Content Article
null {} null What if my gold balance gets debited but I don’t receive money into my partner platform account? The partner platform or MMTC-PAMP will retry payment to account shared with your...