null {} null In case of any natural disaster, if the gold in MMTC-PAMP vault is destroyed or in case of theft, will I lose all the money used in buying my accumulated gold? No. You will not lose...
null {} null How do I buy digital gold? You can make an offer to buy Gold at the rate displayed on the Partner Platform in either rupees or grams. For example, you can buy gold worth INR1 and above...
null {} null How long is the live price valid for completing a transaction? The live price, at which you choose to buy Gold, will be valid for 5-7 minutes from the time you click on the option to...
null {} null After purchasing digital gold, when can I see gold grams credit into my gold account? After making the payment, when MMTC-PAMP accepts your offer to buy, you will receive an invoice...
null {} null What if my money gets debited but I don’t receive gold into my gold account? In the rare event of technical failure, MMTC-PAMP may reject your offer to buy. The amount paid by you will...
null {} null Is there a restriction on the amount of gold that can be purchased in a day? The maximum limit to buy gold in a single day is INR 2 lakhs. The value of a single transaction or...
null {} null Can I cancel my gold purchase? Once MMTC-PAMP has accepted your offer to buy, cancellations or refunds are not allowed. You can however sell your gold back to MMTC-PAMP 72 hours after...
null {} null What modes of payments are accepted? Customers can make the payment through different digital payment modes like net banking, UPI, debit/credit cards as accepted on the partner...
null {} null How do I sell the gold I have accumulated? When the sale back window (open sale back window) is active, you can offer to sell your Gold accumulated on Partner Platform in either Rupees...
null {} null Why is the ‘sell price’ lower than ‘buy price’? Gold like any other commodity, which is tradable has a buy-sell spread. The spread for Digital Gold buy and sell transactions is due to...
null {} null How do I redeem my gold? You can select the quantity and denomination of the gold you wish to redeem from the available options of coins on the Partner Platform. You can request for...
null {} null What are making and delivery charges? Making charges are the costs of manufacturing/minting Gold into a coin. This includes the cost of packaging the coin in tamper proof Certicards....
null {} null Can I put in a different address from the one I used at the time for registering for the plan? Yes. You can enter a different address. However, if this pin code does not fall in our...
null {} null Is it possible after choosing a product, I get intimation saying the product is out of stock? In such as case, what do I do? The charges paid by you at the time of redemption will be...
null {} null When will I receive the delivery? You will be intimated about the expected delivery time, at the time of placing the order. The product will be delivered to you within 14 working days...
null {} null Is it possible to store my redeemed gold coins and bars in safe custody and have them delivered later? Once you place a redemption request, you have to accept the delivery made to you....
null {} null What happens in case I receive a different product or damaged goods? MMTC-PAMP explicitly urges to all its customers to inspect the package for any damage or tamper before receiving or...
null {} null Who is responsible in case my Gold is not delivered to my address? MMTC-PAMP will be responsible. Customers need to contact the customer service of Partner Platform for any support....
null {} null What if my gold balance gets debited but I don’t receive money into my partner platform account? The partner platform or MMTC-PAMP will retry payment to account shared with your...